Location: In person
Central Library
1015 N Quincy St
Arlington VA 22201
Responsibilities:
- Directly assist patrons using public computers, printer, copier, and scanner.
- Staff the Computer Help Desk, answering basic and intermediate questions about word processing, internet searches, job searches and applications, and with other related questions.
Types of volunteers:
- Adult aged 21+
- Older Adults (55+)
Time commitment:
- Computer Help Desk is open 7 days per week (Mon-Thu 10-8 & Fri-Sun 10-5)
- Morning, afternoon and evening shifts are available
- Minimum of one 2-hour shift per week (8 hrs/month), regularly scheduled
- The library asks for a 6-month minimum commitment
We are currently looking to fill the following time slots:
- Sundays: 10-2 p.m.
- Mondays: 10-8 p.m.
- Tuesdays: 10-1 p.m. and 4-6 p.m.
- Wednesdays & Thursdays: 12-6 p.m.
- Fridays: 10-5 p.m.
Qualifications:
- Possess extensive knowledge of MS Office, internet, email programs, scanning and printing from computers
- Good customer service skills, including being proactive and patient while providing assistance or trouble-shooting minor problems
- Speak and understand English clearly enough to communicate with patrons about their computer problems
- Comfortable working with people from other cultures
- Dependable and attentive
- Good organizational skills
- Attention to detail
- Preferred: Prior experience providing technical support
Applicants MUST:
- Consent to a criminal background check
